Terms of Service
Last updated: July 2025
Welcome to GetDirectStay ("we", "us", "our", "the Service", "the Platform"). By creating an account, subscribing to a plan, or using any part of our Service, you ("the Customer", "you", "your") agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
1. Description of Service
GetDirectStay provides an online website builder that allows users to create, publish, and host single-page rental accommodation websites on subdomains of getdirectstay.com. The Service is provided on a subscription basis (monthly or yearly).
2. Account Registration
- You must provide accurate and complete information when creating an account.
- You are responsible for maintaining the confidentiality of your password and account.
- You must be at least 18 years old to use the Service.
- One person or entity may hold multiple accounts, but each account must use a unique email address.
3. Subscription & Payments
- The Service is offered on a monthly ($12.99/month or €9.99/month) or yearly ($131.88/year or €101.88/year) subscription basis.
- All prices are in US Dollars (USD) or Euros (EUR) depending on your location, and are subject to change with 30 days' notice via email.
- Payments are processed securely through Stripe. We do not store your credit card information.
- Subscriptions auto-renew at the end of each billing cycle unless cancelled.
- No refunds will be issued for partial billing periods or unused time. If you cancel, your site remains active until the end of the current paid period.
- We reserve the right to offer promotional pricing, discounts, or free trial periods at our sole discretion.
4. Cancellation
- You may cancel your subscription at any time from your dashboard.
- Upon cancellation, your site will remain online until the end of the current billing period.
- After the subscription expires, your site will go offline. Your data will be retained for 90 days, during which you can resubscribe to restore your site.
- After 90 days, we may permanently delete your site data without further notice.
5. Your Content
- You retain ownership of all content (text, images, logos) you upload to the Service.
- You may upload up to 15 photos per site. Images are automatically compressed and stored as part of your site data.
- By uploading content, you grant us a non-exclusive, worldwide license to host, display, and distribute your content solely for the purpose of operating the Service.
- You are solely responsible for ensuring that your content does not violate any laws, infringe on intellectual property rights, or contain illegal, defamatory, or harmful material.
- You must have the right to use all images you upload. Do not upload copyrighted photos that you do not own or have permission to use.
- We reserve the right to remove any content or suspend any account that violates these terms, without prior notice or refund.
6. Prohibited Uses
You may not use the Service to:
- Publish fraudulent, misleading, or deceptive rental listings
- Collect personal data from visitors in violation of applicable privacy laws
- Host malware, phishing pages, or any form of malicious content
- Violate any local, state, national, or international law
- Resell or redistribute the Service without our written consent
- Attempt to reverse-engineer, copy, or replicate the platform's code or functionality
7. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
- The Service is provided "AS IS" and "AS AVAILABLE" without any warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
- We do not guarantee that the Service will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
- We are not responsible for any loss of bookings, revenue, profits, data, or any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
- Our total aggregate liability to you for any and all claims arising from or related to the Service shall not exceed the amount you have paid to us in subscription fees during the twelve (12) months immediately preceding the event giving rise to the claim.
- We are not liable for any downtime, data loss, or service interruption caused by hosting providers, third-party services (including Stripe), network failures, cyberattacks, or force majeure events.
- You acknowledge that the websites created through the Service are hosted on shared infrastructure, and we cannot guarantee 100% uptime or availability.
8. Indemnification
You agree to indemnify, defend, and hold harmless GetDirectStay, its owners, employees, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:
- Your use of the Service
- Your content or rental listings
- Your violation of these Terms
- Any dispute between you and your guests or customers
- Any claim by a third party related to your website or business
9. Service Modifications & Discontinuation
- We reserve the right to modify, suspend, or discontinue the Service (or any part of it) at any time, with or without notice.
- In the event of permanent discontinuation, we will provide 30 days' notice via email to active subscribers.
- If we discontinue the Service, our sole obligation will be to refund any prepaid subscription fees for the unused portion of the current billing period. No additional compensation, damages, or penalties shall be owed.
- We may change features, pricing, or the scope of the Service at our discretion. Continued use after changes constitutes acceptance.
10. Intellectual Property
- The Service, its design, code, branding, and all related intellectual property are owned exclusively by GetDirectStay.
- You may not copy, modify, distribute, or create derivative works based on the Service.
- The generated website HTML is provided for hosting on our platform only. You do not acquire ownership of the underlying code or templates.
11. Privacy
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
12. Dispute Resolution
- These Terms are governed by the laws of the jurisdiction where GetDirectStay operates.
- Any disputes arising from or relating to these Terms or the Service shall be resolved through binding arbitration rather than in court, except where prohibited by law.
- You agree to resolve disputes on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.
13. Termination
- We may suspend or terminate your account at any time, for any reason, including but not limited to violation of these Terms.
- Upon termination for cause (violation of terms), no refund will be issued.
- You may terminate your account at any time by cancelling your subscription and contacting us at contact@getdirectstay.com.
14. Force Majeure
We shall not be liable for any failure or delay in performing our obligations due to causes beyond our reasonable control, including but not limited to natural disasters, wars, pandemics, government actions, power failures, internet outages, cyberattacks, or failures of third-party services.
15. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
16. Entire Agreement
These Terms, together with the Privacy Policy, constitute the entire agreement between you and GetDirectStay regarding the Service and supersede all prior agreements or communications.
17. Contact
For questions about these Terms, contact us at: contact@getdirectstay.com